Refund policy

Packages will not be refunded or reshipped once the tracking information indicates the package was delivered (marked delivered, accepted, etc.). If you are an international customer who has their order shipped through a forwarding service and the order is marked as being delivered to the forwarding service, The Don Deeva is not responsible for the package after that point. If you suspect your order has been lost in Customs, please contact us within 60 days of placing your order. Please try your polishes upon receiving them, especially solars and thermals. If you do not contact us within 30 days of receiving the polish, we will assume there are no issues and after this window no refunds/replacement will be offered. If there is an issue with the polish, a prepaid shipping label will be provided for you to return the defective polish for testing – we want to make sure if there is an issue with an element that the remainder is pulled and our vendors are notified of the defective product. If you do not ship the polish return within two weeks, the label will be canceled and no refund/replacement will be offered.

 

Due to the nature of our products, all sales are final. Any refund provided is at the discretion of The Don Deeva. Refunds given that are not due to maker error will be subject to a 15% restocking fee (if the order was already shipped) or a 3.9% PayPal refund fee (if the order was not yet shipped). If they are due to an error on our part, no fee will be charged. Please make sure you are satisfied with your order prior to checking out.