Shipping policy

SHIPPING PROCESS

Shipping labels are printed in batches before the orders are packed. You may receive a shipping notification email and not see any movement on the shipping for a few days. This is normal as we need time to pour and pack your order before shipping. Orders are processed in the order they are received, barring issues (such as labels that need to be fixed due to an error in data entry).

SHIPPING TRANSIT

We have access to the same information you do via USPS tracking. We are not able to see anything additional – if the package is in transit, there is nothing we can do to update it or change it. We have the ability to ship to any address in the world, and all our products ship from Margate, Florida. Please note that some countries have product restrictions, and as such, those products cannot be shipped to those areas. Please check your local shipping restrictions prior to placing an order.

 

PLEASE NOTE: With the current global COVID-19 pandemic and staffing shortages worldwide, shipping transits are sometimes taking much longer than usual – especially internationally. Some orders have taken up to 60 days to be delivered after leaving our facility. If this will be an issue, please do not place an order as this is something that is out of our hands and refunds will not be provided once an order is in transit.   

MISSING PACKAGES

In the event that the USPS states that your package has been delivered to you but you did not receive it, you must contact your local post office within 24 hours of said delivery. Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package. If necessary, you will need to file a lost package claim with USPS. Call: 1-800-275-8777 or follow the instructions at https://www.usps.com/help/missing-mail.htm

 

International Buyers: International packages will not be replaced or refunded if they are lost, stolen, or destroyed after leaving US soil or after they’ve been delivered to a forwarding service. The Don Deeva is not responsible for any customs fees, taxes, duties, or tariffs that may occur with international orders. If you are an international customer who has their order shipped through a forwarding service and the order is marked as being delivered to the forwarding service, The Don Deeva is not responsible for the package after that point. If you suspect your order has been lost in Customs, please contact us within 60 days of placing your order.