Terms of service

TRANSFER OF ASSETS

The ownership of the assets (items purchased) is transferred to the purchaser once the package has shipped and is in the hands of the carrier. Any damages, theft, or lost items are the responsibility of the purchaser. The purchaser agrees to file the necessary claims with the carrier or forwarding company to recoup any losses. The Don Deeva is not responsible for the items once they leave their possession. 

MISSING/DESTROYED/STOLEN PACKAGES

Domestic US Buyers: In the event that USPS states that your package has been delivered to you but you did not receive it, you must contact your local post office within 24 hours of said delivery. Please understand that we cannot refund you for a package that shows it was delivered to you according to tracking. It is your responsibility to follow up to locate your package (See: Transfer of Assets). If necessary, you will need to file a lost package claim with USPS. Call: 1-800-275-8777 or follow the instructions at https://www.usps.com/help/missing-mail.htm

International Buyers: International packages will not be replaced or refunded if they are lost, stolen, or destroyed after they’re in the hands of the shipping carrier. Once the order is in transit to you or to your forwarding service, it is your responsibility to file any necessary claims to recoup the losses (See: Transfer of Assets). Due to habitual losses being reported on packages processed through forwarding services, The Don Deeva will not replace or refund any missing items from orders sent through a forwarding service.

CUSTOMS CHARGES

The Don Deeva is not responsible for any customs fees, taxes, duties, or tariffs that may occur with international orders. If you suspect your order has been lost in Customs, please contact USPS.

SALES AGREEMENT

By purchasing from our shop, you agree that you are at least 18 years of age or have a parent or guardian's permission to order. The Don Deeva is not responsible for orders made without authorization. The Don Deeva reserves the right to refuse purchases from any individual, at any time, for any reason.